These Terms of Use govern access to and use of Auctaro™, a specialized online auction marketplace for collectibles and other auction items.

By accessing or using the platform, you agree to these Terms. If you do not agree, you must not use the platform.

The platform may only be used by persons who are at least 18 years old.

These Terms are effective from 25 June 2026.

• Auctaro™ means the platform, website, and related services provided by Auctaro™.
• Platform means the website and digital environment through which Auctaro™ services are provided.
• User means any person who visits or uses the platform.
• Buyer means a user who bids on or purchases an item through the platform.
• Seller means an approved user who creates auctions and offers items for sale.
• Auction means the online bidding process for a specific item.
• Item means a trading card, sealed product, lot, accessory, or other related collectible offered in an auction.
• Final price means the highest valid bid at the close of an auction.
• Payment provider means Stripe or another independent provider used to process payments, connected account onboarding, seller payouts, refunds, disputes, and tax reporting support.
• Shipping provider means any independent person or company used for shipment or delivery.
• Report means a notice submitted to Auctaro™ concerning suspected fraud, counterfeit items, misleading descriptions, non-delivery, abuse, or other violations.

Auctaro™ operates solely as an intermediary online auction venue and technology platform. For seller listings, Auctaro™ is not the seller, merchant of record, buyer, auctioneer, agent, broker, authenticator, appraiser, carrier, or guarantor of any user.

Auctaro™ does not take ownership of listed items, does not transfer ownership from seller to buyer, and does not guarantee authenticity, origin, condition, grading, certification, rarity, completeness, legality, fitness for purpose, or market value.

The sale contract is formed solely between the buyer and the seller. Users acknowledge that Auctaro™ is not responsible for buyer or seller performance except where mandatory law provides otherwise.

• Auctaro™ may provide technical tools for listings, bidding, checkout, messaging, reports, moderation, and payment facilitation.
• Auctaro™ does not hold buyer payments in escrow. Payments are processed through the payment provider on the seller's connected account where supported.
• Auctaro™ may review reports and take platform actions, but such review does not make Auctaro™ a party to the transaction.
• Auctaro™ may remove content or restrict accounts to protect the marketplace, without accepting liability for the underlying user conduct.

An account is required to bid, buy, create listings, or use protected marketplace features.

• Users must provide true, accurate, complete, and current information.
• Users must keep account credentials secure and are responsible for activity under their account.
• Users must promptly notify Auctaro™ of unauthorized use or suspected compromise.
• Users must not create false, misleading, duplicate, or abusive accounts.
• Auctaro™ may refuse, suspend, restrict, or terminate accounts at its reasonable discretion.

Selling is not automatically available to all users. Seller access is a trust and safety control for the marketplace, not an Auctaro™ warranty to buyers.

• A seller must have a verified account.
• A seller must be manually approved by Auctaro™ before listing.
• A seller must complete Stripe connected account onboarding, including identity, bank, and any required tax details, before auctions are enabled.
• A seller must accurately state whether the seller acts as a private individual or as a trader or business and must promptly update Auctaro™ if that status changes.
• A seller acting for commercial or professional purposes must comply with all consumer-information, withdrawal, guarantee, invoice, VAT, product-safety, and other trader obligations that apply to that seller.
• A seller must not be suspended or otherwise restricted.
• Seller approval does not guarantee the authenticity, quality, reliability, or future conduct of that seller or any item listed by that seller.

By creating an auction, the seller represents and warrants that the seller has the legal right to sell the item and that the listing is accurate, lawful, and not misleading.

• The item must be free from third-party claims, liens, theft allegations, and sale restrictions.
• Photos must show the actual item offered, unless the listing clearly and lawfully states otherwise.
• The title, description, condition, language, edition, set, rarity, grading, certification, defects, alterations, and authenticity information must be accurate.
• The seller must not conceal material defects, restoration, trimming, recoloring, resealing, proxy status, replica status, or other information that would reasonably affect a buyer's decision.
• The seller must not list counterfeit, altered, stolen, illegal, or infringing items.
• The seller must not bid on the seller's own auction or arrange bidding by related persons, family members, employees, collaborators, secondary accounts, or other connected persons to manipulate price or demand.
• Where shill bidding, collusion, or connected-account bidding is suspected, Auctaro™ may unilaterally cancel the auction, cancel bids, restrict or permanently ban the seller and related accounts, block associated payment instruments, devices, network identifiers, and contact details, and take any further marketplace action reasonably required to protect users.
• Users must not encourage or complete transactions outside the platform to avoid fees, moderation, or buyer and seller protections.
• Off-platform transaction attempts may result in immediate and permanent account termination, loss of seller privileges, cancellation of affected transactions, and Auctaro™ may claim or charge an amount equivalent to the marketplace fees that would have applied to the avoided transaction, to the extent permitted by law.

Each bid submitted through the platform is binding. If a buyer is the highest bidder when the auction closes, the buyer is expected to complete payment before the payment deadline shown in the order flow.

Auctaro™ may use anti-sniping extensions. Late bids may extend the auction closing time so that other bidders have a fair opportunity to respond.

• Bids may not be withdrawn arbitrarily.
• Failure to pay may result in warnings, account restrictions, suspension, cancellation of transaction privileges, or other marketplace action.
• If the winning buyer does not pay on time, Auctaro™ may provide the seller with available options, including offering the item to another eligible bidder or ending the order chain.

Payments are processed by Stripe or another independent payment provider, normally as direct charges on the seller's connected account where supported. Auctaro™ does not provide banking, electronic money, escrow, card processing, money transmission, custody, or other regulated financial services unless expressly stated in writing and authorized by law.

For a Stripe direct charge, the payment and related balance are recorded on the seller's connected account. Stripe deducts its processing fees, transfers Auctaro's disclosed application fee, and credits the remaining amount to the connected account subject to Stripe's controls.

Auctaro™ may facilitate checkout, calculate applicable marketplace fees, collect an application or platform fee, and configure manual seller payout scheduling according to marketplace rules. This does not mean Auctaro™ holds funds as escrow, trustee, or custodian.

Sellers acknowledge that Stripe or the payment provider may hold, delay, restrict, reverse, or offset funds, payouts, or account balances under its own terms, risk controls, verification requirements, chargeback or dispute rules, tax reporting obligations, or applicable law.

• The buyer may be charged the final item price, shipping costs, buyer service fees, taxes, and other applicable charges shown during checkout.
• The seller may be charged seller fees, Stripe or payment-provider processing fees, fixed fees, dispute or chargeback fees, refund deductions, payout fees, or other fees disclosed in the listing, onboarding, payment, or Stripe flow.
• Auctaro™ may charge an application or platform fee using percentage, fixed, minimum, waived, discounted, or other fee components shown in the listing, onboarding, payment, or admin-approved flow.
• Stripe or the payment provider may charge sellers its own payment processing fees and fixed fees in addition to Auctaro™ fees.
• Sellers must maintain sufficient funds or otherwise satisfy Stripe requirements for refunds, disputes, chargebacks, negative balances, and related fees.
• Fees may vary by item value, category, country, payment method, shipping method, or marketplace policy.
• Auctaro™ may change fees for future transactions. Historical orders are governed by the fee amounts applied at the time of the relevant transaction.

For standard EUR sales, the default combined seller fee is approximately 5% + €0.40 per paid order, including standard Stripe card processing. This consists of Auctaro's commission of 3.5% + €0.15 and Stripe's standard EEA card processing fee of 1.5% + €0.25.

Auctaro's percentage commission is calculated on the final item price plus delivery charges. Stripe calculates its processing fee on the total payment amount, so additional buyer charges, if any, can affect the combined deduction. Fees are rounded to cents.

• For items with a final price from €1.00 to €2.99 inclusive, Auctaro waives its €0.15 fixed fee. The percentage commission and Stripe's processing fees still apply.
• The 5% + €0.40 figure already includes the standard Stripe processing fee described above; that same processing fee is not added again. Actual Stripe fees can vary by card type, country, currency conversion, and applicable Stripe pricing.
• Reserve-price pricing, seller-specific rates, discounts, and commission caps may differ from these standard fees. Any applicable alternative is disclosed in the listing or seller flow.
• These standard sale fees do not include separate refund, dispute, chargeback, payout, or other charges described in the Payments and fees section. Existing orders retain the fee amounts applied when the order was created.

The sale contract is between the buyer and seller. Auctaro's issue-reporting, return, and refund process is a marketplace support procedure and does not replace rights or remedies that cannot be excluded under applicable law.

EU consumer protections, including applicable withdrawal and legal-guarantee rights, generally apply where a seller acts as a trader and the buyer acts as a consumer. They generally do not apply in the same way to a purchase from a genuine private individual. A seller's legal classification depends on the facts, not only the label selected on the platform.

• A buyer must inspect the item promptly and report non-delivery, damage, suspected counterfeit goods, or an item that materially differs from the listing through the order flow. Where the platform displays a seven-calendar-day inspection deadline, the report should be submitted before that deadline. Any longer mandatory legal right remains unaffected.
• A purchase from a private seller does not include a general change-of-mind return right unless the seller expressly agrees or applicable law requires otherwise. Purchases from traders may carry statutory withdrawal, conformity, repair, replacement, price-reduction, or refund rights.
• The current Auctaro MVP supports full refunds only. Partial refunds, automatic no-fault refunds, exchanges, repairs, and replacements are not processed through the platform unless Auctaro expressly introduces those options or mandatory law requires a different remedy.
• Auctaro may require evidence and admin review before approving a refund. The buyer must not return an item until return instructions are provided. A required return must use tracked shipping, adequate protective packaging, and the same item in materially the same condition, subject to reasonable inspection and mandatory law.
• Unless Auctaro determines that the seller materially breached listing, authenticity, or shipping obligations, the buyer is responsible for return shipping. Where the seller is at fault or mandatory law applies, the seller may be required to bear or reimburse reasonable tracked return costs.
• An approved refund is submitted through Stripe to the original payment method. The buyer cannot require payment to a different card or bank account. Card refunds commonly appear within five to ten business days, but timing and failed-refund handling depend on Stripe, the bank, and the card issuer.
• For direct charges, Stripe debits the seller's connected-account balance for the refund. Auctaro instructs Stripe to refund the related application fee for a full platform-approved refund, but Stripe's original payment-processing fees are generally not returned.
• A card chargeback or issuer dispute is separate from Auctaro's marketplace dispute process and may be managed under Stripe and card-network rules. Users must not seek duplicate recovery for the same loss.

Where EU DAC7 or another platform-reporting regime applies, Auctaro™ remains responsible for the platform's applicable due-diligence and reporting obligations even where Stripe assists with collection, verification, storage, statements, or reporting.

For sales of goods under current DAC7 rules, an exclusion can apply only where both fewer than 30 relevant sales were facilitated and total consideration paid or credited did not exceed EUR 2,000 during the calendar year. A seller can therefore become reportable when either condition is no longer satisfied or when another reporting rule applies.

Auctaro tracks annual seller consideration and transaction counts and may apply a conservative internal trigger at EUR 2,000 or 30 transactions so that required information can be collected before reporting becomes overdue. Refunds, corrections, seller residence, legal classification, and applicable implementing law can affect the final reportable amount and status.

When tax information becomes required, the seller must complete the Stripe-hosted or other approved verification flow and keep the information accurate. Auctaro may block new listings and selling, withhold or block payouts, restrict account features, close seller access, or prevent re-registration until required information is supplied and verified, subject to applicable notice and enforcement rules.

• Required information can include legal name, primary address, date and place of birth where applicable, country of residence, tax identification number, VAT number, business registration information, financial-account identifier, consideration, transaction count, fees, commissions, taxes, and permanent-establishment information.
• Sellers are responsible for their own tax registration, declarations, VAT, income tax, customs, and professional-seller obligations.
• Reportable information may be sent to competent tax authorities and exchanged with authorities in other jurisdictions as required by law.
• Seller statements may be delivered through Auctaro, the Stripe dashboard, email, or another legally accepted electronic method, normally by the applicable statutory deadline.
• Auctaro™ does not provide tax, legal, accounting, or financial advice.

Shipping and delivery are the seller's responsibility. The seller must ship the item promptly, securely, and according to the delivery details provided through the platform.

Where a BOX NOW locker or other pickup location is offered, Auctaro™ acts only as a technical destination-selection tool. Auctaro™ does not necessarily issue shipping labels, does not perform carriage, and is not responsible for acts or omissions of shipping providers.

• The seller is responsible for suitable packaging for collectible cards and sealed products.
• The seller must provide accurate shipment information where requested.
• Risk allocation between buyer and seller may depend on applicable law, platform rules, payment provider rules, and the facts of the case.
• Auctaro™ may request shipment proof, delivery confirmation, photos, videos, or other evidence during dispute review.

Auctaro™ is a specialized collectibles marketplace, but it does not physically authenticate every item. Marketplace moderation, seller approval, listing standards, reporting tools, or buyer protection messaging do not create an Auctaro™ guarantee of authenticity or condition.

The seller is solely responsible for ensuring that the delivered item matches the listing and that all authenticity, condition, grading, and certification statements are accurate.

• For graded cards, the seller is responsible for accurately identifying the grading company, grade, certification number, holder condition, and any known concerns.
• For ungraded cards, the seller is responsible for accurately describing visible wear, surface issues, dents, whitening, creases, print lines, centering, alterations, or other relevant condition matters.
• For sealed products, the seller is responsible for disclosing resealing concerns, tears, dents, tampering, missing contents, language, region, and edition details.
• Buyers must carefully review photos, descriptions, grades, certifications, seller information, pricing, and risk before bidding.
• Auctaro™ does not provide investment, valuation, grading, authentication, tax, customs, or collecting advice.

Users must promptly report suspected fraud, counterfeit items, altered items, misleading listings, non-delivery, payment abuse, bid manipulation, harassment, threats, or other violations through the available platform reporting channels or by contacting Auctaro™ support.

Reports should be specific, timely, and supported by evidence. False, malicious, or abusive reports may themselves result in account action.

• Auctaro™ may request photos, videos, unpacking evidence, shipment receipts, tracking information, payment records, grading records, certification lookups, expert opinions, and communications between users.
• Auctaro™ may remove or hide listings, restrict bidding, restrict selling, suspend accounts, delay seller release, cancel transactions where permitted, request return of an item, or disclose information to competent authorities where required by law.
• Auctaro™ may prioritize reports involving suspected counterfeit goods, fraud, user safety, payment risk, or repeated marketplace abuse.
• Auctaro™ does not guarantee that every report will result in removal, refund, cancellation, compensation, or a decision in favor of the reporting user.

Auctaro™ provides a reporting and administrative review mechanism for marketplace disputes, but Auctaro™ does not become a party to the transaction and does not act as a court, arbitrator, insurer, authenticator, or legal representative of any user.

Users must cooperate honestly and promptly during dispute review. Failure to provide requested information may affect the outcome of a review.

• Disputes may include non-delivery, item not as described, suspected counterfeit items, damaged shipments, payment issues, abusive conduct, or other transaction problems.
• Buyers should use the report-issue action before the inspection deadline displayed on the order, which is currently a seven-calendar-day platform window where available. Non-delivery may be reported while the paid order remains awaiting shipment or shipped. Mandatory legal periods are not reduced by this platform deadline.
• Opening an order dispute changes the order to issue reported and freezes any pending seller release while Auctaro reviews the available evidence.
• Auctaro may resolve an internal dispute in the buyer's favor with a full refund, in the seller's favor, or dismiss it. Payment-provider disputes that remain active are managed through Stripe and cannot be separately resolved through the internal admin action.
• Auctaro™ may use Stripe or payment-provider tools to temporarily delay seller payout scheduling or release while reviewing a dispute or suspected violation.
• Auctaro™ may make platform decisions based on the information reasonably available at the time.
• Auctaro™ may reverse, adjust, or decline a marketplace action if new information becomes available.
• Users remain responsible for any legal claims they may have against each other. Auctaro™'s dispute review does not waive or replace rights available under applicable law.

• Violating laws, regulations, third-party rights, or these Terms.
• Posting false, incomplete, or misleading content.
• Selling counterfeit, stolen, unlawful, infringing, unsafe, or restricted items.
• Manipulating auctions, shill bidding, bid shielding, collusion, or artificially inflating prices.
• Harassing, threatening, impersonating, or abusing other users or Auctaro™ staff.
• Circumventing fees, checkout, reporting flows, account restrictions, or security measures.
• Using unauthorized automated tools, scraping, crawling, load testing, or reverse engineering.
• Uploading malware, interfering with platform operation, or exploiting technical errors.

Auctaro™ may take action to protect users, comply with law, manage risk, and preserve marketplace integrity.

• Auctaro™ may edit, reject, remove, demote, or hide listings or content.
• Auctaro™ may suspend, restrict, or terminate accounts or specific marketplace features.
• Auctaro™ may require additional identity, seller, payment, shipment, authenticity, or transaction information.
• Auctaro™ may block listing or selling and delay or block payouts where tax information is required, or where there is reasonable suspicion of fraud, counterfeit items, non-delivery, chargeback risk, legal risk, or Terms violations.
• Auctaro™ may cooperate with payment providers, shipping providers, intellectual property owners, law enforcement, regulators, and courts where appropriate or required.

Users retain ownership of content they upload, but grant Auctaro™ a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, translate, distribute, and promote that content for platform operation, marketing, trust and safety, dispute review, and legal compliance.

Users warrant that they have all necessary rights to photos, descriptions, names, logos, and other uploaded materials.

The platform, trademarks, branding, design, software, text, graphics, interfaces, and other Auctaro™ materials are protected by intellectual property rights.

Nothing in these Terms grants users any right to use Auctaro™ trademarks, branding, code, designs, or materials without prior written permission.

Personal data is processed under Auctaro™'s Privacy Policy. By using the platform, users acknowledge that their data may be shared with payment providers, shipping providers, technical providers, professional advisers, and competent authorities where required to provide services, complete payment or seller onboarding, process payouts, prevent fraud, resolve disputes, prepare tax reports or seller statements, or comply with law.

To the maximum extent permitted by law, Auctaro™ is not liable for user conduct, user content, auction outcomes, the authenticity or condition of items, buyer or seller performance, shipment loss or damage, payment provider acts or omissions, chargebacks, disputes, negative balances, payout delays, seller tax obligations, shipping provider acts or omissions, or disputes between users.

Auctaro™ is not liable for indirect, incidental, special, consequential, punitive, exemplary, loss-of-profit, loss-of-opportunity, loss-of-data, reputational, business interruption, or market-value losses, whether arising in contract, tort, negligence, statutory duty, or otherwise.

Nothing in these Terms limits liability that cannot be limited under mandatory law.

Users agree to indemnify and hold harmless Auctaro™, its directors, officers, employees, contractors, advisers, affiliates, and representatives from claims, losses, liabilities, damages, fines, penalties, costs, and expenses arising from user content, user transactions, payment disputes, chargebacks, tax reporting failures, breach of these Terms, unlawful conduct, counterfeit or misleading items, infringement of third-party rights, or disputes with other users.

Auctaro™ may amend these Terms from time to time. Changes apply from the stated effective date. Material changes may be communicated through the platform or by email where appropriate. Continued use after the effective date means acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of Cyprus, unless mandatory consumer protection law provides otherwise.

Users should first attempt in good faith to resolve concerns by contacting Auctaro™. If a dispute is not resolved, the courts of the Republic of Cyprus shall have jurisdiction, unless mandatory law provides otherwise.

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision shall be limited or removed only to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with any policies or rules expressly incorporated by reference, constitute the entire agreement between the user and Auctaro™ regarding use of the platform and supersede prior understandings relating to that subject matter.

For reports, complaints, legal notices, or questions about these Terms, contact Auctaro™ at [email protected].